Sheila started in healthcare as a CNA in 1989 at Novant. She then obtained a position with a local hospice as a CNA. As she gained more knowledge of hospice she moved into other roles that helped to fulfill her desire to help others. She later returned to school and obtained her bachelor's degree in business marketing, this allowed her to take on the tole of Senior Director of Marketing and Public Relations for Mountain Valley Hospice, where she had been working for several years.
Denise and her business partner Denise Watson opened Care Concierges, LLC after she left hospice in 2020.